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If you have any questions about our services or availability, please use the information below to contact us.

Our Locations

Athens

Mykonos

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Frequently Asked Questions

How do I make a reservation?

You can easily make a reservation through our website, by phone, or via email. For last-minute bookings, contact us directly to check availability.

Where does OnTheGo provide car services?

We offer luxury transportation and VIP tours in Athens and Mykonos, including airports, ports, hotels, and private accommodations.

How will I find my chauffeur at the airport or port?

Our professional chauffeur will be waiting for you at the arrival hall or designated pickup area, holding a sign with your name for easy identification.

Can I smoke inside the car?

For the comfort of all passengers, smoking is not allowed inside our vehicles.

I have a small child. Do I need to bring my own child seat?

No, we provide certified child seats upon request at no additional charge. Just let us know when making your reservation.

Are pets allowed in the car?

Yes, small pets are allowed, provided they are in a carrier.

What payment options are available?

We accept cash, credit/debit cards, and online payments through secure methods.

Will I get a receipt for my ride?
Yes, you can request a receipt or invoice upon payment.
 
Can I request a specific type of vehicle?

Of course! We have a fleet of luxury mini vans, SUVs, and mini buses. If you have a preference, let us know when making your reservation.

Do you offer hourly or full-day bookings?

Yes, you can hire a vehicle by the hour or for the whole day, depending on your needs.

What happens if my flight or ferry is delayed?

We track flights and ferry schedules in real time. There are no extra charges for delays – your chauffeur will be there when you arrive.

Is there an extra charge for luggage?

No, luggage is included in the price. If you have oversized or additional luggage, please inform us in advance so we can provide the suitable vehicle.

Do you provide transfers to hotels, villas, and Airbnb accommodations?

Yes, we can transfer you anywhere you need – to hotels, villas, Airbnb, or private residences.

Can I make a last-minute booking?

Yes, we accept last-minute bookings based on availability. We recommend contacting us directly to confirm.

Are your chauffeurs English-speaking?

Yes, all our professional chauffeurs speak fluent English and are ready to assist you.

Do you offer sightseeing tours or custom itineraries?
Yes! We offer private tours to popular attractions and hidden gems in Athens & Mykonos. We can also design fully customized itineraries based on your preferences.
What is your cancellation policy?

You can cancel free of charge up to 24 hours before the scheduled ride. For last-minute cancellations, the policy depends on the type of booking.

Can I make a booking for someone else?
Yes, you can make a reservation on behalf of friends, family, or clients. Just provide us with the passenger’s details, and we’ll take care of the rest.
Why should I choose OnTheGo for my transfer?
We offer luxury, reliability, and comfort, ensuring you travel in style and arrive on time. Our professional chauffeurs provide personalized service, making every journey a unique experience.
How do I know if my transfer is confirmed?
Once your reservation is made, you will receive an immediate confirmation email or message, with all details and contact information for your chauffeur.
Can I book for a group of people?

Yes! Whether you’re traveling with family, friends, or colleagues, we can provide vehicles to accommodate large groups. Let us know the number of passengers, and we’ll make sure everyone travels comfortably.

What makes your service unique?
We don’t just offer transfers, we offer experiences. From professional chauffeurs to personalized routes and flexible schedules, every detail is tailored to your needs for an unforgettable journey.
Can I book a transfer for a special event or celebration?
Absolutely! Whether it’s for a wedding, anniversary, or corporate event, we provide luxury transfers to make your special day even more memorable.